As psychologists we are required to:
I may also:
For a Medicare rebate you require a mental healthcare treatment plan. Also, your referring medical practitioner must receive updates from the psychologist to approve the continuation of treatment before the additional sessions can be claimed though Medicare.
If you need to change or cancel an appointment please give us at least 48 hours notice.
This allows us to offer your appointment to someone else.
IMPORTANT: If you cancel with less than 24hrs notice or miss your appointment you will be charged the full consultation fee.
For appointments scheduled on Saturday, Sunday or Monday – cancellations made by voicemail or email after Fri 6pm will incur the full consultation fee.
Full payment by cash or credit card is due on the day of consultation.
Important: If credit card facilities are not available, payment must be made by phoning reception 9500-0751, immediately at the end of appointment.
In the event of the account being in default and being referred to an external party for collection the customer shall be liable for all resulting costs arising from the recovery, including commission which would be payable if the account is paid in full and legal costs including demand costs.
Please be aware that we are not an emergency service.
For immediate assistance call 000 or Suicide Line 1300 651 251.
Crisis Assessment and Treatment services (CAT) Inner South East: 1300 363 746; Outer East: 1300 721 927; Middle South: 1300 369 012 or Peninsular Health 1300 792 977.
Alternatively, if you’d like to request a call back, please fill in the form below with as much information as you’d like to give, and our intake team will call at a time that suits you best. To find out more about our intake process, please click here.