Our intake process helps to ensure that each client is matched with the best suited psychologist from our team.
Counselling is a personal experience, where our psychologists aim to help clients explore and understand emotions and issues that are extremely close to them, and that may be difficult to speak about. We understand how important it is that our clients feel comfortable to do this with a trained psychologist that suits their individual style, their needs and the area of expertise they require.
Our intake team helps to ensure that each client is matched with the best suited psychologist from our team.
The Intake Process explained
When a client first makes contact or is referred to our services, our friendly reception team will gather some basic details and arrange a time that is most convenient for a call from our Intake Team. Our team knows each of our psychologists personally, so is able to advise on their expertise and strengths, and provide a guide as to which psychologist would work well with you personally. During this short phone call, we will aim to get a sense of which issues you would like to address in counselling, your goals, needs and availability, and will book in your first appointment for you with the psychologist that both you and our expert callers believe to be the best fit.
We will also be able to answer any queries you may have, and guide you through payment and funding options, to ensure that you are completely comfortable.
What to expect from counselling
Having booked your first appointment with the help of our intake team, you will be ready to begin counselling. Sessions take place from one of our counselling rooms, located in several Melbourne suburbs or via Telehealth. On the day of your session. Should you have any problems finding our offices, our reception team, located in our head office in Carnegie, are on-hand Mondays to Fridays between 9am and 6pm to help you.
Having booked your first appointment with the help of our intake team, you will be ready to begin counselling. Sessions take place from one of our counselling rooms, located in several Melbourne suburbs or via Telehealth. On the day of your session. Should you have any problems finding our offices, our reception team are on-hand Mondays to Fridays between 9am and 6pm to help you.
With the wealth of different types of healthcare professionals in the field today, it can be hard to know where the differences lie, and which type of practitioner is best for you.
Psychologists are highly qualified mental health and emotional wellbeing professionals, that have under- gone between 5-7 years of rigorous training. Psychologists are qualified to administer a wide range of evi- dence based therapeutic techniques, to help their clients explore and unravel the emotional difficulties in their lives, in addition to helping those who suffer from emotional disorders to manage and cope with their mental illness. Psychologists differ from Psychiatrists, in that they do not administer any form of medication.
The answer is simply this: it’s all up to you. The reality is that each persons counselling ‘journey’ is as individual as they are. Some clients feel that they have achieved their goals after just one session, others will continue to see one of our psychologists over a number of years. Ultimately it is you, the client, who can decide when you feel you have reached your goals and no longer need our services. But should this ever change in the future, Nexus’ doors are always open for you to begin sessions again.
At Nexus we do not require any form of payment in advance. We ask that payment for sessions is paid on the day, after your session, and your psychologist or the reception team at the location will help you make the payment. For telehealth appointments, you may contact our reception team to make payment over the phone or via bank transfer.
Each session lasts 55 minutes.